Pakrumy Privacy Policy — How We Collect, Use & Guard Your Data

1 Overview

Pakrumy is an online entertainment platform offering sports betting — with a particular focus on cricket, the Pakistan Super League (PSL), T20 Internationals and other major events — alongside live casino, slots and a full game lobby. The platform is designed for Pakistan players, and all transactions take place in PKR using familiar payment methods including JazzCash, Easypaisa, Raast and Bank Transfer.

Whenever you interact with Pakrumy — whether you are browsing as a visitor, registering as a new player, placing a bet, making a withdrawal or contacting our support team — some form of data is collected. This policy explains what that data is, why we collect it, how it is stored and how long we keep it. We have written it to be as clear and straightforward as possible, because we think players deserve to understand exactly what happens to their information.

This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines, which together form the full agreement between you and Pakrumy.

2 What Personal Data We Collect

The personal data we collect falls into the following categories, depending on how you use the platform:

2. 1 Registration Data

When you create a Pakrumy account, we collect the information you provide during sign-up. This typically includes your full name, date of birth, email address, mobile number and chosen username. This is the core information needed to open and manage your account.

2.2 Identity Verification Data

To comply with our verification obligations and to protect against fraud, we may ask you to provide a copy of your National Identity Card (CNIC), proof of address or other identity documents before processing withdrawals or when your account reaches certain activity thresholds. This data is handled with additional care and stored securely.

2.3 Financial & Transaction Data

When you deposit or withdraw funds, we collect details related to that transaction. This includes the payment method used (such as your JazzCash or Easypaisa account number, bank account details or card information), the transaction amount in PKR, timestamps and reference numbers. We do not store full card numbers on our servers — card transactions are processed through certified payment gateways.

2.4 Activity & Gameplay Data

We collect records of your betting and gaming activity on the platform, including bet amounts, game sessions, outcomes, bonus usage and any responsible gaming limits you have set. This data helps us operate your account correctly and detect any unusual patterns that may indicate account security issues.

2.5 Technical & Device Data

When you access the platform, our servers automatically log certain technical information. This includes your IP address, browser type, device type and operating system, session duration, pages visited and the referring URL. This information is used to maintain platform security, diagnose technical issues and improve the user experience.

2.6 Communications Data

If you contact our support team via live chat, email or any other channel, we retain a record of that correspondence. This allows us to track the resolution of support queries, identify repeat issues and maintain quality standards.

3 How We Use Your Personal Data

The personal data we collect is used for the following specific purposes:

• Account management — creating, maintaining and securing your player account
• Identity verification — confirming your age and identity as required for platform access and withdrawals
• Payment processing — handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported methods
• Platform operation — enabling you to place bets, play casino games and access all platform features
• Customer support — responding to queries, investigating complaints and resolving account issues
• Fraud prevention and security — detecting and preventing account abuse, bonus fraud, money laundering and other prohibited activity
• Responsible gaming — monitoring account activity to identify signs of problem gambling and enabling limit-setting tools
• Platform improvement — analysing aggregated usage data to improve performance, design and the overall player experience
• Marketing communications — sending promotional offers, bonus alerts and news to players who have opted in (see Section 12)

4 Legal Basis for Processing

Pakrumy processes personal data on the following grounds:

• Contractual necessity — processing required to fulfil the Terms and Conditions you accepted when registering, such as operating your account and processing transactions
• Legal obligation — processing required to comply with identity verification, anti-fraud and financial record-keeping obligations
• Legitimate interests — processing carried out for platform security, fraud prevention and service improvement, where our interests do not override your rights
• Consent — processing for marketing communications and optional features, where you have given explicit opt-in consent

Where consent is the basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before your withdrawal.

5 Data Sharing with Third Parties

Pakrumy does not sell, rent or trade your personal data. We share your information only in the following limited circumstances:

All third-party partners are required to handle data securely and use it only for the purpose for which it was shared. We do not permit partners to use your data for their own marketing purposes.

6 Payment Data & Financial Information

Given the nature of the Pakrumy platform, financial data is particularly sensitive and we treat it with extra care. All PKR transactions — whether via JazzCash, Easypaisa, Raast, Bank Transfer or card — are processed through payment gateways that meet current security standards for financial data handling.

Pakrumy retains records of transaction amounts, dates, references and the payment method category (e.g. "mobile wallet") for account management, dispute resolution and anti-money-laundering compliance purposes. Full card numbers, mobile wallet PINs and online banking passwords are never stored on our systems. If you believe any payment-related data has been compromised, contact our support team immediately.

7 Cookies & Tracking Technologies

Pakrumy uses cookies and similar tracking technologies to make the platform work properly, remember your preferences and understand how players interact with the site. The main types of cookies we use are:

• Essential cookies — required for the platform to function, including maintaining your logged-in session and storing your preferences. These cannot be disabled without breaking core platform features.
• Analytics cookies — used to measure how pages are used, which features are popular and where players encounter issues. Data collected through analytics is aggregated and does not identify individual players.
• Functionality cookies — store preferences such as your preferred language, display settings and last visited sections to give you a more consistent experience across sessions.
• Security cookies — help detect suspicious login behaviour and protect your account from unauthorised access attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent certain parts of the platform from working correctly. We do not use cookies to serve third-party advertising on the Pakrumy platform.

8 Data Retention

We retain personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable legal and financial record-keeping obligations.

• Active account data — retained for the full duration of your account being open and active on the platform
• Transaction records — retained for a minimum period following account closure to satisfy financial and compliance obligations
• Identity verification documents — retained for the period required under applicable anti-money-laundering and know-your-customer obligations
• Support correspondence — retained for a reasonable period to allow for follow-up queries and quality review
• Marketing preference records — retained until you withdraw consent or request deletion

When data is no longer required and has passed the applicable retention period, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9 Security Measures

Pakrumy takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage for sensitive data fields including identity documents and payment references
• Role-based access controls limiting which members of our team can access personal data, based on their specific responsibilities
• Regular security assessments of platform infrastructure and access logs
• Automated systems monitoring for unusual login patterns, brute-force attempts and other signs of account compromise

While we take every reasonable precaution, no online system can guarantee absolute security. If you become aware of any security concern related to your Pakrumy account, please notify our support team without delay so that we can investigate and respond promptly.

10 Your Data Rights

As a Pakrumy player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the details in Section 14.

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct any inaccurate or incomplete personal information
• Right to erasure — you can request that we delete your personal data, subject to any overriding legal retention obligations
• Right to restriction — you can ask us to pause processing of your data while a dispute or correction request is being resolved
• Right to data portability — where technically feasible, you can request your data in a structured, commonly used format
• Right to object — you can object to processing carried out on the basis of legitimate interests, including profiling for fraud prevention
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time without affecting prior lawful processing

We aim to respond to all data rights requests within 30 days. In complex cases, we may require additional time and will notify you accordingly. We may need to verify your identity before acting on a request to ensure your data is not disclosed to an unauthorised person.

11 Minors and Age Restrictions

The Pakrumy platform is strictly for adults aged 18 years and over. We do not knowingly collect personal data from anyone under the age of 18. During registration and as part of our ongoing verification procedures, we take steps to confirm that all players meet the minimum age requirement.

If we become aware — through verification checks, a third-party report or any other means — that an account has been created by or is being used by a person under 18, that account will be closed immediately. Any balance held in the account at the time of closure will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe a minor has registered on the platform using your details or otherwise, please contact our support team immediately so that we can investigate and take appropriate action.

12 Marketing Communications

Pakrumy may send you promotional communications about bonuses, new games, cricket and PSL betting offers, VIP programme updates and other platform news — but only if you have opted in to receive them during registration or through your account settings.

Marketing messages may be sent by email or SMS. You can unsubscribe from any marketing communication at any time by updating your preferences in the account settings section of the platform, or by contacting our support team. Opting out of marketing will not affect your ability to receive transactional messages such as deposit confirmations, withdrawal notifications or important security alerts, which are sent regardless of marketing preference as they relate to the operation of your account.

We will not share your contact details with third parties for their own marketing purposes under any circumstances.

13 Changes to This Privacy Policy

Pakrumy may update this Privacy Policy from time to time to reflect changes in our practices, the features available on the platform or applicable legal requirements. When we make material changes, we will notify registered players by email or through an on-platform notification where reasonably practicable.

The date at the top of this page shows when the policy was last revised. We encourage you to review this page periodically. Your continued use of the platform after a revised policy has been published constitutes your acceptance of the updated terms. If you do not agree with a change to this policy, you should stop using the platform and may request account closure.

14 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights or need to report a privacy concern, please reach out to our support team. We take all privacy-related queries seriously and will respond as promptly as possible.